Conquer the waves of the technology world!!
Servicenow course
Conquer Waves has designed this ServiceNow Admin training with an 27-hour curriculum focusing on hands-on experience. You can take this course live-online or self-paced mode based on your needs.
- 4.8
- 4.7
- 4.5
Course Features
- Real-time Use cases
- 24/7 Lifetime Support
- Certification Based Curriculum
- Flexible Schedules
- One-on-one doubt clearing
- Career path guidance
Servicenow course content
Conquer Waves has designed this ServiceNow Admin training with an 27-hour curriculum focusing on hands-on experience. You can take this course live-online or self-paced mode based on your needs. This training covers the learning modules to crack the ServiceNow Certified System Administrator exam and advance your career.
Servicenow course Training Content
Topic-wise Content Distribution
ServiceNow Introduction
- Introduction
- Features
- Applications
ServiceNow Personal Development Instance (PDI)
- Steps to raise a request for PDI
Administration
ServiceNow UI and Screen Elements
- Banner Frame, Application Navigator, Content Frame
- Impersonation
- Elevated privileges
Users Administration
- Managing Users
- Methods of Users creation
- Managing Groups
- Managing Roles
- Best Practices for Users Administration
Forms, Lists and Filters.
- Definition for Forms, Records and Tables
- Record Identifier Sys ID
- Working with Lists
- Working with List controls, Column Controls and Record Controls
- Understanding Filters
Tables
- Understanding Extended tables and Non Extended tables
- Tables creation
- Tables configuration
Catalog Items, Record Producers, Order Guides
- Creation of Catalog Items
- Understanding variables and variable sets
- Catalog UI Policies and Client Scripts
- User criteria
- Understanding Record producers
- Understanding the Order guides
- Cascade variable, Rule base
Import sets
- Block diagram of Import sets
- Load Data
- Transform Maps
- Understanding Coalesce
- Discuss Import Sets with use cases
Service Level Agreement
- SLA Types
- SLA
- OLA
- Underpinning Contracts
- Understanding SLA’s on Incidents
Workflows
- Understanding the Workflow activities
- Configure workflow for Catalog Items.
Events and Notifications
- Event Registration
- Email Properties
- Notification Types
- Configuration of Event based Notifications
- Notification Email scripts
Update sets
- Update sets naming convention
- Methods of Update sets migration
- Export to XML
- Update Sources
- Steps for Update sets migration
- Understanding migration issues
Reports
- Types of Reports
- Scheduled reports
- Dashboards
Javascript Basics
ServiceNow UI and Screen Elements
- Banner Frame, Application Navigator, Content Frame
- Impersonation
- Elevated privileges
Users Administration
- Managing Users
- Methods of Users creation
- Managing Groups
- Managing Roles
- Best Practices for Users Administration
Forms, Lists and Filters.
- Definition for Forms, Records and Tables
- Record Identifier Sys ID
- Working with Lists
- Working with List controls, Column Controls and Record Controls
- Understanding Filters
Tables
- Understanding Extended tables and Non Extended tables
- Tables creation
- Tables configuration
Catalog Items, Record Producers, Order Guides
- Creation of Catalog Items
- Understanding variables and variable sets
- Catalog UI Policies and Client Scripts
- User criteria
- Understanding Record producers
- Understanding the Order guides
- Cascade variable, Rule base
Import sets
- Block diagram of Import sets
- Load Data
- Transform Maps
- Understanding Coalesce
- Discuss Import Sets with use cases
Service Level Agreement
- SLA Types
- SLA
- OLA
- Underpinning Contracts
- Understanding SLA’s on Incidents
Workflows
- Understanding the Workflow activities
- Configure workflow for Catalog Items.
Events and Notifications
- Event Registration
- Email Properties
- Notification Types
- Configuration of Event based Notifications
- Notification Email scripts
Update sets
- Update sets naming convention
- Methods of Update sets migration
- Export to XML
- Update Sources
- Steps for Update sets migration
- Understanding migration issues
Reports
- Types of Reports
- Scheduled reports
- Dashboards
Development
Server-Side Scripting
- GlideRecord
- Understanding GlideRecord using background scripts with use cases like Create, Update, Read and Delete Records
- GlideAggregate
- Understanding GlideAggregate using background scripts with use cases using COUNT, SUM, MAX, MIN, AVG
- GlideDateTime
- Understanding GlideDateTime with use cases
Business Rules
- Business Rule Types
- Before
- After
- Async
- Display
- Discuss Business Rules with use cases
- Script Includes
- Discuss script include with use cases
- Fix Scripts
- Discuss Fix scripts with use cases
- Scheduled Jobs
- Discuss Scheduled Jobs with use cases
- Flow Designers
- Flows, Subflows and Actions
- Discuss Flow designers with use cases
- Inbound Actions
- Understanding Inbound Actions configuration on the Incidents
- Access Control Lists (ACL)
- ACL Types
- ACL Evaluation
- Discuss ACLs with use cases
Client-Side Scripting
- Client Scripts
- Types of Client Scripts
- OnLoad
- OnChange
- OnSubmit
- OnCellEdit
- Discuss Client scripts with use cases
- Discuss g_form object methods with use cases
- Discuss g_user object methods with use cases
- Discuss GlideAjax with use cases
- Discuss g_form object methods with use cases
- Discuss g_user object methods with use cases
- UI Policies
- Discuss UI policies with use cases
- UI Actions
- Discuss UI Actions with use cases
Integrations
- REST Webservices
- Outbound Integration
- REST Message
- Inbound Integration
- Table API
- Scripted REST API
- REST API Explorer
- Establish the Integration between ServiceNow and 3rdParty Applications for tickets data exchange
ITSM Modules Overview
- Incident Management
- Problem Management
- Change Management
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Hear From Our Learners
What Our Learners Say About Conquer Waves.
"Thank you Sujith for great training on Mule-soft. Great presentation style with lots of opportunities to ask questions. Course content got well covered. Thanks for such an informative and concept clearing training session. Overall a very informative training
"Sugith is an amazing trainer, he takes every effort to make sure the concepts are very well understood. I enjoyed the course very very much. "
"Excellent sessions and very interactive. Helps to understand concepts from basics, Which helps one to clear certifications soon. "
"Good trainer. Documentation present with him helps me a lot to learn the course quickly and easily. Thank you. "
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"The way of teaching is good teaching experience. Friendly nature. Taking care of the students personally. Thank you so much for your support. Highly recommended to all. Has good grip in the concept. "
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"Great explanation of concepts through live examples, this helped me to link the topics and understand the connect between various topics of Mulesoft . Excellent. Great learning experience. Thanks a lot . The classes were informative and effective. the Trainer Sujith was very helpful. I would recommend this Classes. Sujith was very good and he explained all the concepts of mulesoft training with real time scenario. Overall My experience in Mulesoft is very good. "
"Learnt new concepts from sujith sessions. Which are not available in you tube & other training. Thank you. Thank you so much for your support. Highly recommended to all. Has good grip in the concept. "
"Training was excellent with good interaction. Knowledge sharing is good. Recording facility is excellent for revising. Course was practically and informative.sugith Sir is enthusiastic and really aware of what he is explaining. The course helped to build confidence, Valuable experiences and learning. "
"Very thorough! He's a great instructor who simplifies complex concepts, uses plenty of examples, and provides practical tips for success. A perfect blend of lecture and practice. Thank you for sharing your knowledge. I highly recommend Sugith if anyone wants to take Mulesoft Training even if they are from Non-IT background. "
"Well versed explanation along with described notes in materials to to practices. Very good sessions to get prepare for certification perspective. "
"Sugith Kumar has excellent teaching skills, he is fantastic Trainer, very friendly and encouraging.He explained topics clearly with good examples and responded well to questions during the sessions and exercises.By far the best class in usefulness and hands-on experience that I have had technically.All of the exercises were on a scale of good to excellent and well explained. "
"I am BTech graduate but I am not in to software even I don't about basis. When I came to MuleSoft training his explains very grateful and I got to know how to work on it. I can suggest him for even those who are not belong to Non IT background also. "
I've taken mulesoft training under Sugith Kumar Kopparthi sir I felt that this is one of the best trainings I've had where I gained a lot of knowledge on my current working domain Thank you
I had the opportunity to attend MuleSoft training with Sugith Kumar Kopparthi. The sessions were very informative, practical, and easy to understand. It helped me strengthen my understanding of MuleSoft concepts. I recommend this training for anyone interested in MuleSoft.
I took training from Mr. Sugith on Mulesoft, it was very intensive and interactive training, He guided us through the hurdles and led to complete the POC projects and I am ready to take the certification exam with ease.
Training sessions have been incredibly helpful and easily understandable. At CWT ability to explain complex concepts in different ways was really unique and made a huge difference to my learning.
We got much knowledge in Mulesoft under your guidance .we have learnt many optimised structures in the Mulesoft.
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